Return policy
If you are not satisfied with your purchase, you can return your order or part of it within 14 calendar days from the day you received your order. The return costs are borne by the customer and the cost is 1.70 € (plus VAT). You are given the option to choose between an exchange or a refund.
The merchandise you return must be in its original packaging, in perfect condition and the order receipt must be included.
Please make sure that the returned products are clean, without traces of deodorant, make-up and perfume. Clothes must not have been worn or washed.
Falf reserves the right to refuse returns that are not shipped in accordance with the return policy stated and the instructions that accompany each order.
The return of the product will only be accepted if the consumer has first paid any amount charged by the company for shipping the item to him/her and the shipping cost for the return of the item. Following the declaration of withdrawal, the firm is obliged to refund the amount of money that has received.
Please use the following address for all product returns:
Roupakia-Beska
Falf
Erythrou Stavrou 9-17
41221
LARISSA
Greece
Europe returns
The return costs are borne by the customer. The product that is returned must be in its original condition, packaging and tags must be included. Once we receive the returned product and check it, we will contact you via email.
Product Exchange
Products can be exchanged for any available product at no additional shipping cost, within 14 calendar days of delivery date. Please contact us in order to hold the item for you. Once we receive your return, we will ship the exchanged product to the original order address.
You can make an exchange with another product, colour or size at the physical store Falf Minimal Chic, Larissa as long as you have your receipt of purchase with you.
Refund
The refund will be made once the returned products are received and checked (2-3 working days). Refunds are only made on the original credit or debit card used to pay the order. Processing time varies depending on the bank and the type of credit, debit card. In case the purchase has been made by bank deposit or cash on delivery (Greece only), the refunded amount will be deposited into the bank account indicated by the customer. Refunds from online purchases are not possible in our physical store (Falf minimal chic, Larissa).
Order Cancellation
If the online order has been completed but the product has not yet been shipped you can call +30 2410533683 and we will take care of its cancellation.
In case you experience a problem contact +30 2410533683 or by e-mail at info@falf.gr.
Delivery policy
For the delivery of your purchases we cooperate with ELTA COURIER and the estimated delivery time within Greece is 1-3 working days. The estimated time is indicative and may vary in islands and remote areas.
Order processing
Our e-Shop makes every effort to ensure that all orders are fulfilled and dispatched on the same day. Orders placed by 15:00 GMT are dispatched on the same day.
Orders that take place on Saturday and Sunday are shipped on Monday. Saturdays, Sundays and official Greek holidays are excluded from business days.
Once your order is dispatched, you will receive an e-mail, with the tracking number and a link to track the status of your shipment on the partner courier’s site.
Shipping charges
Deliveries within Greece are made via ELTA COURIER in 1-3 business days.
For purchases over 150€ shipping cost are free of charge. For purchases under 150€ shipping cost is 6€ up to 2 kg + 1,40€ (including VAT) per additional kg for delivery (1-3 working days).
Europe
Deliveries in Europe are made by DHL Courier in 1-6 working days.
The cost of standard delivery up to 2 kg is 14,30€ + 2,20€ per additional half kilo (including VAT). For purchases over 200 euros the cost of shipping is free of charge.
* For United Kingdom, Albania, Albania, Bosnia and Herzegovina, North Macedonia, Iceland, Kosovo, Liechtenstein, Montenegro, Montenegro, Moldova, Norway, Serbia, Serbia, San Marino, Switzerland, Turkey, up to 2 kg the cost of standard shipping is 19,30€ + 2,30€ per additional half kg (including VAT).
* Non-EU shipments are subject to customs clearance costs, duties and taxes and other local regulations for which our company cannot be held liable.
Payment methods
For the convenience and service of all those who wish to buy from our online store we list the following alternative payment methods:
- Bank deposit to the account below:
National Bank of Greece
GR8301103970000039701875930
Bank Code (BIC) : ETHNGRAA
Beneficiary : ROUPAKIA BESKA OE
The amount received in our bank account should correspond to the exact price of the order. Any bank charges should be covered by the customer. In order to avoid delays, please include your order name and number in your payment. Your order will be processed once payment is confirmed.
- Payment by Credit, Debit Card
Falf e-shop accepts all credit cards Visa, MasterCard, Maestro, Electron, American Express. The e-shop has taken all necessary measures to ensure the security of your card transactions and all credit, debit card holders are subject to validity checks. Payment by credit card is made through redirection to the secure payment environment of the National Bank of Greece.
- Payment by cash on delivery (valid only for Greece)
For orders with payment method “cash on delivery” there is an extra charge of 2,25€ (including VAT 24%). Cash on delivery is valid as a payment method for amounts not exceeding 1.500 euros.
Privacy policy
1. Our company
FALF, hereinafter referred to as Company, sets as a priority the protection of your personal data. The purpose of this statement is to inform you about the privacy policy followed by the online store www.falf.gr. The collection, use and processing of your information by us is based on your consent or the provisions of the General Data Protection Regulation 679/2016 and Law 4624/2019. Further, it shows you how we shield your information and data, ensuring reliability and confidentiality.
The person responsible for processing your data is Falf.
2. Personal data
We will use your personal data to manage your registration as a user, to manage purchases of products from either our online or physical store, to answer your questions and, if you wish, to send you personalized information.
3. Processing of Personal Data
We are legally entitled to process your data for a number of reasons. The main reason is that we need to process it for the implementation of the contract you have with us when registering and when making a purchase or when you receive any of our services. In addition, we also use it for reasons such as our interest in answering your questions or the consent you give us to send you our newsletter.
4. Why do we use your personal data
Depending on the purpose for which we process your data from time to time we may need to process one or more of your data, which will generally be, where applicable, as follows:
1. Your identification details, full name
2. Your postal address, we collect postal address of our customers for purposes of delivery and completion of orders.
3. Email address. We collect our customers’ email address for purposes of order confirmation and promotion.
4. Other contact details. We collect other contact information, such as our customers’ telephone number, in order to provide our services better and faster.
5. Billing Information. We collect our customers’ information that is necessary for the billing of our services, for example, information such as Social Security Number, Tax ID, etc.
5. Collection of personal data
We collect your personal data:
• When you express your interest in our services,
• when you make purchases from our e-shop or from our store,
• when we provide our services,
• when you visit our website or subscribe to our newsletter.
We do not make your personal data available to anyone and we only share it with third parties who facilitate the provision of our services to you.
6. Lawful basis for the processing of your personal data by our company
The processing of your personal data carried out for the sale of our products and services is necessary for the overall management of your order by our company. This management includes the detection of online fraud and fraud related to modern means of payment, the prevention and management of payment (non-payment) incidents and the maintenance of the company’s rights in relation to its commercial activity.
The processing of your personal data carried out for marketing and/or promotional/profiling purposes is based solely on your consent.
In some cases, the processing of your personal data is necessary for the purposes of our legitimate interests or for the purposes of complying with national and/or European legislation.
7. With whom we do share your personal data.
As part of our activities, we may use third party providers who provide services on our behalf. As such, we may need to share your personal data with them and only if we have first informed you and obtained your explicit consent to do so. In any case, we only share with them the personal data that is necessary for them to provide the services we request and we require from them to protect your data and not to use it for other purposes.
8. Retention time of personal data
The retention period of your data depends on the purposes for which we process it:
• For the execution of the order of our products, we will retain your personal data for a reasonable period of time after the completion of the order and to fully satisfy your requests related to the order in question.
• For marketing/promotional purposes, we will retain your personal data for the duration of our business relationship, unless you indicate that you no longer wish to receive updates for these purposes.
• Customer Service: We will process your data for as long as necessary to satisfy your request or application.
We will keep your personal data for the period of time necessary to achieve the relevant purpose and then duly stored and protected for the period of time during which liability may arise from the processing, in accordance with the applicable legislation.
Once the limitation period for any claim has expired, we will proceed to the deletion of your personal data.
9. Your Rights
Right of transparent information, notice and arrangements for exercising your rights (Article 12 GDPR), i.e. your right to be informed about how your personal data is used {as detailed in this Privacy Policy}.
• Right to be informed about your personal data and have access to them depending on whether the data is collected from you or not.
• Right of access to the personal data we have collected about you.
• Right of rectification of your personal data we have collected.
• Right to delete your personal data we have collected.
• Right of restriction of processing your personal data we have collected.
• Right to be notified of any rectification or erasure of your personal data or restriction of processing of them.
• Right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in order to transfer it directly to another legal entity without any hindrance from us.
• Right to object to the processing of your personal data by us.
• Right not to be subject to a decision based solely on automated processing, including profiling.
• Right to withdraw your consent already given ,i.e. to withdraw your consent at any time for processing based on the consent. The lawfulness of the processing of your personal data is not affected by the withdrawal of consent until the time you requested it.
• Right to lodge a complaint with the competent supervisory authority, the Greek Personal Data Protection Authority.
10. What happens when you provide us with third party data or if a third party provides us with your data?
As part of our business, we may use third party providers who provide services on our behalf. As such, we may need to share your personal data with them and only if we have first informed you and obtained your explicit consent to do so. In any case, we only share with them the personal data that is necessary for them to provide the services we request and we require them to protect your data and not to use it for other purposes.
11. Changes to privacy policy
We may modify the information contained in this Privacy Policy when we deem it necessary. If there are significant changes to the Policy, we will notify you in various ways through the Platform or may even send you a notice to your email address when such change is important to your privacy so that you can review the changes, evaluate them and, if it is necessary to object to or unsubscribe from a service or an activity. In any case, we encourage you to check this Privacy Policy from time to time to see if we have made changes or how your personal data is protected.
12. Ways of communication
You may contact us for any questions about the processing of your personal data or the use of cookies by us or to exercise your rights by sending an e-mail to info@falf.gr.
Cookies Usage Policy
In this Cookies Policy you will find information on the use of cookies and similar devices installed on the terminals of our customers and users. Sometimes, the use of cookies may be related to the processing of your personal data, so we do recommend you to refer to our Privacy Policy, which is accessible on our Platform, if you want information on how we use the personal data of our customers and users, how to exercise your rights or what terminology we use to refer to our Platform (Web, Applications or Stores).
What are Cookies
“Cookies” are small files with information that a website (specifically the webserver) stores on a user’s computer, so that each time the user connects to the website, the web page retrieves this information and offers the user relevant services. A typical example of such information is the user’s preferences on a website, as they stated by the choices the user makes on that website (e.g. selection of certain “buttons”, searches, advertisements, etc.).
Information about Cookies
We use cookies on our website to manage login sessions, to provide personalized web pages and to customize advertising and other content to reflect your specific needs and interests. Cookies may also be used to compile anonymous, aggregate statistics that allow us to understand how the public uses our website and help us to improve its structure and content. We cannot verify your personal identity from this information. You can modify your browser settings to reject some or all cookies. You should be aware that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available.
Consent to accept Cookies
Once you enter the main page of our website, you are aware of a notice about the use of cookies, which is in a visible position and refers to the current policy of use. In case you decide to browse sub-pages of our website and if you have properly configured your web browser, you are free to explicit and specific consent to this use. Otherwise, you are required to refrain from browsing our website or to disable the use of cookies in your browser settings.
How can you disable the use of cookies
In case you wish to enable or disable the use of cookies from your browser settings, depending on your browser, please visit the respective websites to learn about the necessary actions.
Need help?
In case you encounter a problem, please contact us at +30 2410533683 or via e-mail at info@falf.gr.