Return policy
If you are not satisfied with your purchase, you can return your order or part of it within 14 calendar days from the day you received your order. The return costs are borne by the customer and the cost is 1.5 € (plus VAT). You are given the option to choose between an exchange or a refund.
The merchandise you return must be in its original packaging, in perfect condition and the order receipt must be included.
Please make sure that the returned products are clean, without traces of deodorant, make-up and perfume. Clothes must not have been worn or washed.
Falf reserves the right to refuse returns that are not shipped in accordance with the return policy stated and the instructions that accompany each order.
The return of the product will only be accepted if the consumer has first paid any amount charged by the company for shipping the item to him/her and the shipping cost for the return of the item. Following the declaration of withdrawal, the firm is obliged to refund the amount of money that has received.
Please use the following address for all product returns:
Roupakia-Beska
Falf
Erythrou Stavrou 9-17
41221
LARISSA
Greece
Europe returns
The return costs are borne by the customer. The product that is returned must be in its original condition, packaging and tags must be included. Once we receive the returned product and check it, we will contact you via email.
Product Exchange
Products can be exchanged for any available product at no additional shipping cost, within 14 calendar days of delivery date. Please contact us in order to hold the item for you. Once we receive your return, we will ship the exchanged product to the original order address.
You can make an exchange with another product, colour or size at the physical store Falf Minimal Chic, Larissa as long as you have your receipt of purchase with you.
Refund
The refund will be made once the returned products are received and checked (2-3 working days). Refunds are only made on the original credit or debit card used to pay the order. Processing time varies depending on the bank and the type of credit, debit card. In case the purchase has been made by bank deposit or cash on delivery (Greece only), the refunded amount will be deposited into the bank account indicated by the customer. Refunds from online purchases are not possible in our physical store (Falf minimal chic, Larissa).
Order Cancellation
If the online order has been completed but the product has not yet been shipped you can call +30 2410533683 and we will take care of its cancellation.
In case you experience a problem contact +30 2410533683 or by e-mail at info@falf.gr.